Privacy Policy

Personal Data Protection Policy

Toshiba Transport Engineering Inc. ("TRE"), based on our Basic Commitment and Standards of Conduct, will continue to engage in business activities that contribute to society, earn the trust of all customers, and meet the expectations of stakeholders.

Personal data are important customer asset that should be strictly protected. They are also utilized by TRE in its efforts to create new values that benefit customers.

TRE handles customers' personal data in accordance with the following Basic Policy.


1. Basic Policy

  1. TRE strictly observes the Personal Data Protection Law and other relevant laws and regulations. TRE has established the TRE Personal Data Protection Program (the "Program"), which we carefully implement, maintain, and strive to continuously improve.

  2. TRE has established management systems relating to personal data protection and ensures that all corporate officers and employees recognize the importance of the Program.

  3. TRE utilizes personal data within the scope of the intended use clearly informed to customers. TRE does not disclose or provide personal data provided by customers to third parties except with the consent of the customer or when there is a legitimate reason.

  4. TRE maintains personal data accurate and updated and strives to prevent unauthorized access to personal data or the loss, destruction, alternation, or unauthorized disclosure of personal data.

  5. TRE responds to inquiries from customers concerning personal data or requests from customers for disclosure of personal data sincerely and without delay.

Yasuhide Kosaka
President and Chief Executive Officer
Toshiba Transport Engineering Inc.

2. Intended Use of Personal Data

When TRE obtains personal data from customers, TRE clearly indicates in advance the purpose for which the personal data are intended to be used and uses the information within the scope of the stated purpose of use. When the need to use a customer's personal data for any purpose that goes beyond the stated purpose of use arises, TRE notifies the customer to that effect and obtain the consent before using the information for such purpose.


3. Provision of Personal Data

  1. TRE does not disclose customers' personal data to third parties except in the following cases.
    1) When the customer has given a prior consent to the disclosure
    2) When complying with laws and regulations
    3) When disclosure is necessary for the protection of human life, human health or property and it is difficult to obtain the consent of the customer
    4) When TRE consigns the handling of personal data to a third party within the scope necessary to achieve the purpose of use
    5) When another entity succeeds to the business of TRE due to a merger, corporate separation, transfer of business or otherwise

  2. Notwithstanding 1 above, when it is deemed that an inquiry from a customer concerning products, repairs, or service can be more appropriately responded by a TRE affiliate or distributor, we may provide the customer's name, address, telephone number and other information to the affiliate or distributor. In such case, the customer may request TRE to stop disclosing such information to such affiliate or distributor.

4. Procedures for Requests for Disclosure

TRE complies with the following requests from customers concerning the customer's personal data held by TRE : 1) Request for disclosure; 2) Request for notification of the intended purpose ; 3) Request for correction; 4) Request for addition; 5) Request for deletion; and 6) Request for cessation of use or cessation of disclosing to third parties.

Please note that there is a fee charged for requests for disclosure and requests for notification of the intended use.


5. Inquiries Concerning Personal Data

  1. Customers should direct inquiries concerning their personal data to the business group with which they have registered the information.

  2. Inquiries about the Personal Data Protection Policy in general or inquiries when the point of contact is unclear should be directed to TRE.

6. Other Matters

  1. This Personal Data Protection Policy applies to personal data held by Toshiba Transport Engineering Inc. in Japan. The policy does not apply to TRE's affiliates in Japan or to overseas subsidiaries.

  2. Please note that some services provided by TRE (including services offered on websites operated by TRE ) may not be available if the customer does not provide personal data.

  3. Children under 16 years should provide personal data only after obtaining the consent of a parent or guardian.
  4. TRE may record telephone calls received at customer information centers and elsewhere to ensure that we listen attentively to comments or requests from customers.

  5. TRE uses cookies and web beacons to provide better services on our websites.

  6. TRE disclaim any responsibility for the security of customers' personal data used on third parties' websites that are linked to TRE websites.

  7. TRE provides information on important changes and notices on this page.

  8. From time to time TRE may revise the Personal Data Protection Policy to better protect customers' personal data or to comply with changes in the applicable laws and regulations.

   
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